This Refund Policy applies to services provided by [COMPANY LEGAL NAME], operating as AutomationGen. Our services are custom business-to-business work. Each project is scoped, built and configured for a specific client, so it cannot be returned or resold like a product.
Refunds are not automatic. Each request is reviewed against the project’s agreement and the work performed. If a Project Agreement contains different refund terms, those terms apply.
What determines eligibility
Whether a refund is available, and how much, depends on:
- Project stage: how far the project has progressed through discovery, design, build, testing and delivery.
- Work already completed: time spent and deliverables already provided, including drafts, prototypes and documentation.
- Third-party costs: fees already paid to third parties for the project, such as AI usage, software licences, stock media, voice services, cloud or rendering costs. These are generally not refundable.
- Agreed project scope: whether the work delivered matches what was agreed. Requests based on requirements outside the agreed scope are not grounds for a refund.
- Custom development already performed: configuration, templates, integrations and code built specifically for your project.
Deposits and milestone payments
Deposits reserve our time and cover early project work. Unless the Project Agreement says otherwise, deposits are not refundable once work has started. Milestone payments relate to the work in that milestone and are not refundable once that milestone has been delivered.
If you cancel a project
If you cancel, you pay for work performed and costs incurred up to the cancellation date. If you have prepaid more than that amount, we will refund the difference, less any non-refundable third-party costs.
If we cannot deliver
If we cancel a project, or cannot deliver what was agreed for reasons within our control, we will refund fees paid for work we have not performed.
How to request a refund
Email [CONTACT EMAIL] within 14 days of the delivery or event your request relates to. Include the project name, the invoice concerned and the reason for your request. We will review it and respond in writing. Where we approve a refund, we pay it using the original payment method where possible.
Before requesting a refund
If a deliverable does not match what was agreed, tell us first. In most cases the fastest fix is a correction under the revisions included in the project.
Contact
[COMPANY LEGAL NAME]
[BUSINESS ADDRESS]
Email: [CONTACT EMAIL]